These are the most common questions asked pertaining to wholesale purchases. However, if you have a question that is not listed – please EMAIL us and will respond within 24-48 hours with an answer. Or you can call the main store @214.710.1227 for more information.
- DO YOU HAVE MINIMUM QUANTITY PER ORDER?
We require a minimum order of 20 pairs of shoes in order to receive the wholesale discount. All merchandise subject to availability.
- WHAT IS THE WHOLESALE DISCOUNT?
Customers receive $1 OFF marked prices when purchasing 20 pairs or more. For Orders of $5000 or more, please call 214-710-1227 for special pricing. All Wholesale transactions are FINAL Sale. No Refunds or Exchanges. Due to circumstances beyond our control, prices and availability are subject to change without notice. The colors shown on the products are an approximation of the original colors, and may vary on your computer system.
- WHAT IS YOUR SHIPPING POLICY?
The goal of Shu Deal is to provide a wide selection of fashion shoes 24 hours-a-day. We will make every attempt to ship your order in the same day the order is placed. Our normal order processing time is between 1 to 2 business days. Orders placed on weekends or holidays are processed on the next business day.We understand that you as a customer have your own deadlines to meet, and we will try our best to meet those deadlines. However, due to the high turnover rate of the products, there are times when deadlines just cannot be met. We apologize in advance for any inconvenience. PLEASE MAKE SURE YOU PLACE YOUR ORDER WELL IN ADVANCE SO THAT THE CHANCES FOR MISSING DEADLINES ARE MINIMAL
- WHAT ARE YOUR SHIPPING FEES?
Shu Deal’s shipping fees are equal to UPS/FedEx shipping costs based on the weight of the item(s) ordered. For orders over 150 pounds, Shu Deal will ship via common freight carriers. Shipments that are refused or undeliverable will be subject to additional shipping costs, transaction and insurance fees. The customer MUST make arrangements with us to re-ship the products.Furthermore, any shipments returned “REFUSED” for any reason will be permanently dropped as a distributor and no further shipments will be made. Shu Deal does not ship to PO Boxes or APO addresses.
|UPS Ground||1 to 5 Business Days|
|UPS 3-Day||Select 3 Business Days|
|UPS 2nd Day Air||2 Business Days|
|UPS Next Day Air Saver||Overnight (Delivery time approximately 3:00 pm)|
|UPS Next Day Air||Overnight (Delivery time approximately 10:30 am)|
|UPS Next Day Air AM||Overnight (Delivery time approximately 8:00 am)|
*Please note the day UPS/Fed Ex picks up the shipment from our warehouse is not considered as a transit day. Business days do not include holidays and weekends.